| |
|
| |
When you place an online order with REFLEX
PRINTERS, you are agreeing to the following terms and
conditions. For your safety, make sure you read all our policies
before placing an order. |
| |
|
 |
TIMING |
| |
|
| |
Turnaround times begin ONLY when: |
| |
1. Full Payment has been placed with the order.
2. You have provided all the necessary specifications for the
print job
3. All files have been correctly submitted.
4. You have approved an email or press proof and have given
the ‘green light’ to proceed with production |
| |
|
| |
The job will be scheduled with the pre-press production department
immediately after order placement. Orders must be submitted
by 4 p.m. Eastern Standard Time to be considered to be placed
that business day. Orders placed after 4 p.m. will be considered
placed on the subsequent business day. A proof will be forwarded
to you the next business day after order placement. |
| |
| |
If a proof is furnished later than the next business day,
print production will be expedited to make up for lost time.
If your submission of files delays proofing, REFLEX
PRINTERS is under no obligation to expedite print production.
In this case, late proof delivery will not be considered grounds
for job cancellation. |
| |
|
| |
Although REFLEX PRINTERS follows a strict
equipment maintenance program and rarely misses production schedules,
unexpected malfunctions and technical problems can occasionally
delay the printing and pre-press process. REFLEX PRINTERS will
always act to make sure that any production difficulties do
not delay delivery schedules. |
| |
|
| |
In case of delay caused by technical difficulty, rush fees
will be waived or refunded, however technical difficulty will
not be grounds for cancellation. If you cannot use printed material
due to missed deadline, a credit will be issued. Refunds will
not be issued, with the exception of rush fees. |
| |
| |
REFLEX PRINTERS is not liable for any delay
caused by Federal Express, UPS, or any other commercial shipping
service. |
| |
|
| |
REFLEX PRINTER’S low-cost pricing is
based upon the submission of print-ready files.
Should you need help creating great designs that are print-ready,
send your project to : art@reflexprinters.com |
| |
|
| |
REFLEX PRINTERS also offers you the option
of converting your non print-ready files to formats that will
yield acceptable printing results. |
| |
|
| |
Included in our online printing estimates:
• One online proof of your printing project
• Access to our FTP site for transfer of large digital
files
• Set-up of print- ready digital files for the offset
printing process
• Experimental work, alterations and corrections fees
• Experimental or preliminary work performed at customer's
request will be charged at a rate of $80.00 per hour
• Customer alterations include all work performed in addition
to original specifications. All such work will be charged at
a rate of $80.00 per hour. |
| |
|
|
PROOFING, COLOR MATCHING & PRINT
QUALITY |
| |
|
| |
REFLEX PRINTERS does not guarantee color
matching or ink density on JPEG or PDF screen proofs. Screen
proofs will predict text accuracy, image proportion and placement,
but not color or density. Because of differences in equipment,
paper, inks, and other conditions between color proofing and
production pressroom operations, a reasonable variation in color
between color proofs and the completed job is to be expected.
When variation of this kind occurs, it will be considered acceptable
performance. |
| |
|
| |
A match-print color proof guarantees a reasonable likeness
to the final printed pieces. While a match print will accurately
predict color, screen pattern and dot placement, a reasonable
variation between the match print and the final printed piece
is to be expected. When variations of this kind occur, it will
be considered acceptable performance.
Only a press proof will represent the final print job with one
hundred per cent accuracy and no variation. You must be present
at REFLEX PRINTERS during press proof make-ready.
Press proofs will be billed at the rate of $150.00 per press
set up. |
| |
|
| |
Any press time lost or alterations/corrections made because
of the customer’s delay or change of mind will be charged
at REFLEX’S current rate. |
| |
|
| |
You must provide high-resolution images suited to the offset
printing process. REFLEX PRINTERS is not liable
for images printing as bit maps when this is caused by customers
providing low-resolution images. |
| |
|
| |
Customers must provide all color printing images in CMYK format.
REFLEX PRINTERS is not responsible for any
color shift that occurs in conversions from RGB to CMYK color
modes. |
| |
|
| |
Trapping is a design function. We will set trapping if we
design your documents or if you ask us to do so. Otherwise,
REFLEX will assume you have trapped the file
correctly. Incorrect trapping will not be grounds for a redo
or cancellation unless REFLEX has set trapping. |
| |
|
| |
While REFLEX PRINTERS will respect the gradient
density of each color in a duo-tone, we are not liable for the
final appearance of a duo-tone unless you order a press proof. |
| |
|
| |
Text smaller than ten points created in Photoshop may print
in a pixelated or bit-mapped manner. In such instances REFLEX
PRINTERS will not be held liable for bit-mapped
text. To avoid this it is best to use programs such as Quark
Express or Adobe Illustrator to create text. Ordering a match
print proof will predict whether bitmap text is a potential
problem. |
| |
|
| |
Full color jobs that contain large solid areas of black ink
should have the black set up as CMYK black. REFLEX PRINTERS
will not be liable for printing a consistent, solid and rich
black if you have not done so. |
| |
|
| |
Any re-print request for either defective printing or insufficient
quantity must be submitted in writing and within five business
days of receipt of merchandise. |
| |
|
| |
SHIPPING SERVICES |
| |
Our online shipping prices are valid within the continental
United States. For Alaska and Hawaii, please order using 2nd
Day Air service. We are also happy to ship to you anywhere around
the world. Please provide us the exact shipping address, along
with the quantity and product type you want to order, and we
will let you know the additional shipping costs. Please note
that some services are not available to all countries.
Unless otherwise specified, the price quoted is for a single
shipment, without storage, F.O.B. Reflex Graphics, Corp's platform.
Proposals are based on continuous and uninterrupted delivery
of the complete order. If the specifications state otherwise,
Reflex Graphics, Corp. will charge accordingly at current rates.
Charges for delivery of materials and supplies from the client
to Reflex Graphics, Corp., or from the client's representative
to Reflex Graphics, Corp., are not included in quotations unless
specified. Title for finished work passes to the client upon
delivery to the carrier at shipping point, or upon mailing of
invoices for the finished work or its segments, which ever occurs
first. Damage, lost, delays or broken packages by third parts
or shipping companies will not be Reflexprinters.com responsibility,
additional insurance coverage may be obtained for shipping if
it is requested in writing, and if the premium is paid to Reflex
Graphics, Corp |
| |
|
| |
PRIVACY AND SECURITY |
| |
The information we collect for order processing or from inquiries
is not shared with any other company or website. Your information
is only used to contact you when necessary. Credit Card information
is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology.
Your order is submitted and retrieved with a secure connection
to our server and remains secure at all times. Most experts
consider that ordering securely on the internet is as safe or
safer than giving your information over the phone or to stores.
Most cards have a Zero Liability policy for internet use and
limit your liability in the case of fraudulent use of your card. |
| |
|
|
TERMS- REFUND POLICY AND CANCELLATIONS |
| |
|
| |
REFLEX PRINTERS accepts cash, money orders,
certified bank checks, Visa, MasterCard and Amex. |
| |
|
| |
All sales are final, no refunds are available on orders unless
no files have been sent to press or requested the same business
day. On orders that work has not started a $ 25.- processing
fee will be charged.
Client will be liable for all pre-press
work done on digital files in addition to the cancellation
fee.
Unless otherwise agreed, the client will pay for all transmission
charges. Reflex Graphics, Corp. is not responsible for any
errors, omissions, or extra costs resulting from faults in
the transmission.
|
| |
|
| |
Indemnification |
| |
The client agrees to protect Reflex Graphics, Corp. from economic
loss and any other harmful consequences that could arise in
connection with the work. This means that the client will hold
the Reflex Graphics, Corp. harmless and save, indemnify, and
otherwise defend him/her against claims, demands, actions, and
proceedings on any and all grounds. This will apply regardless
of responsibility for negligence |
| |
|
| |
Copyrights |
| |
The client warrants that the subject matter to be printed
is not copyrighted by a third party. The client also recognizes
that because subject matter does not have to bear a copyright
notice in order to be protected by copyright law, absence of
such notice does not necessarily assure a right to reproduce.
The client further warrants that no copyright notice has been
removed from any material used in preparing the subject matter
for reproduction. To support these warranties, the client agrees
to indemnify and hold the supplier harmless for all liability,
damages, and attorney fees that may be incurred in any legal
action connected with copyright infringement involving the work
produced or provided. |
| |
|
| |
Personal or economic rights |
| |
The client also warrants that the work does not contain anything
that is libelous or scandalous, or anything that threatens anyone's
right to privacy or other personal or economic rights. The client
will, at the client's sole expense, promptly and thoroughly
defend Reflex Graphics, Corp. in all legal actions on these
grounds as long as the Reflex Graphics, Corp. promptly notifies
the client of the legal action and gives the client reasonable
time to undertake and conduct a defense. The client reserves
the right to use his or her sole discretion in refusing to print
anything he or she deems illegal, libelous, scandalous, improper,
or infringing upon copyright law. |
| |
|
| |
Liability: Disclaimer of Express Warranties |
| |
Reflex Graphics, Corp. warrants that the work is as described
in the purchase order. The client understands that all sketches,
copy, dummies, and preparatory work shown to the client are
intended only to illustrate the general type and quality of
the work. They are not intended to represent the actual work
performed. |
| |
|
| |
Disclaimer of Implied Warranties |
| |
Reflex Graphics, Corp. warrants only that the work will conform
to the description contained in the purchase order. Reflex Graphics,
Corp's maximum liability, whether by negligence, contract, or
otherwise, will not exceed the amount specified in the contract.
Under no circumstances will Reflex Graphics, Corp. be liable
for specific, individual, or consequential damages. |
| |
|
| |
Taxes |
| |
All amounts due for taxes and assessments and are the responsibility
of the client. No tax exemption will be granted unless the customer's
"Exemption Certificate" (or other official proof of
exemption) accompanies the purchase order. If, after the client
has paid the invoice, it is determined that more tax is due,
then the client must promptly remit the required taxes to the
taxing authority, or immediately reimburse the supplier for
any additional taxes paid. |
| |
|
| |
Over-runs or Under-runs |
| |
Over-runs or under-runs will not exceed 10%. Reflex Graphics,
Corp. will bill for actual quantity delivered within this tolerance.
If the client requires a guaranteed quantity, the percentage
of tolerance must be stated at the time of quotation. |
| |
|
| |
Storage |
| |
Reflex Graphics, Corp. will retain intermediate materials
until the related end product has been accepted by the client.
If requested by the client, intermediate materials will be stored
for an additional period for additional charge. Reflex Graphics,
Corp. is not liable for any loss or damage to stored material
beyond what is recoverable by the supplier's fire and extended
insurance coverage. |
| |
|
|
GANG-RUN PRINTING |
| |
|
| |
COLOR VARIATION |
| |
ALL Gang-Run printing projects are subject to a 10% Color
Variation, NO EXCEPTIONS! |
| |
|
| |
COLOR DISCLAIMERS |
| |
ATTENTION: IF YOUR PRINT JOB IS COLOR CRITICAL a request for
a Matchrpint® or Digital Color Proof must be submitted along
with your job. COLOR CRITICAL should also be specified when
submitting the job(s). Prices for print jobs that are printed
in gang run format differ from prices of color critical jobs
which need to be printed by them selves as opposed to being
printed on a gang run.
A gang run is a way of printing jobs for clients which brings
there cost down tremendously by printing several print jobs
together on the same print run. If a job is color critical then
the necessary attention it needs cannot be attained in a gang
run format. Therefore the job must be printed by itself losing
the discounted price of printing in a gang run format. Color
Critical Jobs require a dedicated run and the press be calibrated
to run that specific job only rather than a gang run with other
print jobs.
If you submit a job and do not request a Color Digital Proof,
your job(s) will be printed as is. Reflex will not be liable
for color disparity or variation with the job (within Gang Run
Color Disclaimer). If a color proof is chosen by the customer
then it will be Reflex's responsibility to match that proof
and job will be printed accordingly. Reflexprinters will make
every effort to match the colors of your submitted art work;
whether your job is color critical or not. Reflex will treat
each job as if it were our own. It is you the client’s
responsibility to determine weather or not the job is a color
critical job or not and please choose your method of print accordingly. |
| |
|
| |
LAYING OUT YOUR DOCUMENT |
| |
The outer 1/8" edge of the artwork is considered a “safety
area” that is utilized for cutting. No important images
or text should be placed within this area. Although an 1/8 of
inch is the minimum, we strongly recommend you use a 1/4 inch
(.25). |
| |
|
| |
REMEMBER!!! |
| |
Any business card or postcard you purchase from Reflexprinters.com
needs to be cut out of a bigger sheet before we ship it to you.
This means that a Postcard (4.25 x 5.5) will have to be trimmed
down when cut. The end result will be a product which is roughly
4.125 x 5.375. This is true of all of our sizes except Business
Cards, which actually trim true to size at 3.5 x 2, and specialty
jobs. If you are not clear on our cutting process please call
a Customer Service represenative for further explanation |
